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Frequently Asked Questions How do I install the software after I have downloaded it to my computer? Answer: A. For Windows: Double click on the setup file and follow the instructions on screen.
B. For Mac OS X: The file downloaded is a disk image (indicated by the extension .dmg). Double click on it and drag the program file into the Applications folder or any other designated folder.
How do I open the User's Manual? Answer: Double-click on it and the file will open. If you are unable to open or read it, you need to have the free Adobe Reader* installed. You can get a free copy of Adobe Reader here.
How do I test-run the software in demo mode? Answer: Double click on the program file and click on the "Demo Mode" button in the Registration Window.
Do I need any registration key in order to test the software in demo mode? Answer: No. Simply double click on the program file and click on the "Demo Mode" button.
Do I need to download a new copy of the software after I have purchased the licence? Answer: Normally no. Just key in your user name and registration number and the program will run in normal mode without any restrictions. You may need to do so if the software has just been updated and your copy is not up to date.
When I keyed in the registration number which I have recently purchased, I get the message that it is invalid. What should I do? Answer: You are probably running an older version of the software. You need to download the latest version from here.
I am happy with the software after testing it. How do I purchase a licence for it? Answer: You can purchase a licence from our reseller, Kagi.
I have purchased a licence for the Mac. Can I use it to register the software on Windows? Answer: No. You will need to purchase a separate licence for Windows.
I purchased a licence for the software some time back, but after installing a new version it is reported as invalid. What do I do? Answer: We keep a good record of all our customers. If you purchased the licence less than a year ago, email us for a free update.
How can I insert the questions generated by AlgeWorksheets or other software into a word processor such as MS Word? Answer: Save a copy of the document or report in PDF format, open the document and then copy and paste the questions into the word processor. You may need to do some formatting of the text. For fractions, use Equation Editor.
How do I save a document or report in PDF format? (a) For Macintosh OS X: Choose Print... In the print dialog box, click Save As PDF... .
(b) For Windows: Make sure a PDF writer such as CutePDF Writer is installed, then choose Print... In the print dialog box, select CutePDF Writer as the printer and click the Print button.
What do I do if I have a question that is not answered above? Answer: Email the question to us at: supportatelemaths.com (Replace at with @.)
*Adobe Reader is a trademark of Adobe Systems. Incorporated. Mac OS X is a registered trademark of Apple Inc. Windows is a registered trademark of Microsoft Corporation. CutePDF is a trademark of ACRO SOFTWARE INC. |
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EleMaths Software
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